I have been coming here for a few years now and ever since Conner joined the team I have had some uncomfortable experiences with him. Today he answered the phone loud and aggressive, then decided to to hang up on me before i was finished asking him another question and lied to me saying the phone disconnected when i clearly heard him slam the phone down. I had to call back SMH. I figured it's time for me to find another place to take my Benz that actually cares about being a loyal customer and will treat me with RESPECT. SMH.