I moved from California to Colorado after just purchasing my 2000 ML320, having no knowledge of the car or the area whatsoever. Luckily, when I googled mercedes shops I happened to choose this one, and have never been let down. Chris is very knowledgeable and honest. I'm the kind of person who assumes everyone is trying to rip me off (seriously), but not this time! I totally and completely trust his opinion. Plus, you get free coffee vouchers for down the street! And he let me go on facebook on his comp and read US magazines... As you can see, Mercedes Clinic & Sales has outstanding customer service, they're reliable and honest. Over 3 years later and after moving back to California, I still to this day call up or email Chris in Colorado for some good ol' mercedes help:) PS- he referred me to an awesome body shop in the area as well after I hit an elk... yes that happened. Anyway, Chris knows his stuff.