My first time wasn’t a great experience. I was due for a 40 K service and called four different MB specialists, including this shop and the one I usually go to in Boulder. Was told I needed a transmission flush on top of a 20 K service quoted at $2800 and only 1800 at MBClinic. And the clinic looked up my van and based on the service intervals, they also confirmed I needed to B service plus the transmission flush. Since the $1800 was less than I was quoted at three other MB Sprinter specialty shops, I thought this was a great savings and worth driving all the way from Boulder and killing a day waiting for this to be completed. When I arrived, they couldn’t find my appointment, which had been confirmed. Then they weren’t sure they could get my van in their garage because there’s an AC unit on it. Which is kind of surprising since most sprinter vans have something on the roof. Ended up that worked out. When they finished my van, they told me I wasn’t due for the B service until 50 K, including the transmission fluid flush and basically only needed an oil change. While I guess I should’ve been happy to know if the Shell out at all that money, I wasn’t sure to trust them on the recommended service interval, given I can see online with the intervals are in for shops told me I needed the services, including MBClinic. So I was left to wonder if they really just wanted to get me out of there since they screwed up my appointment and didn’t actually complete the services that were due. Not the end of the world although I could’ve just gone to my usual shop in Boulder if all I needed was an oil change. I could even do it, myself, which I have done. The real kicker was the charge for an oil change was over $400 which is $135 more than I’ve ever paid, and even more than the dealer. I guess the moral of the story is I tried to save a few bucks and ended up with a disappointing experience and won’t return and can’t recommend.